Privacy Policy

Downey Concrete ("we," "us," or "our") operates the website at concretecontractordowney.com. This Privacy Policy explains what information we collect when you visit our website, how we use it, how long we keep it, and what rights you have. By using our website you agree to the practices described here.

1. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you visit the site.

Information You Provide

When you fill out our contact or estimate request form, we collect the details you enter - typically your name, phone number, email address, property address, and a description of your project. We use this information solely to respond to your inquiry and schedule a free estimate. We do not sell this information to third parties.

Information Collected Automatically

When you visit our website, standard web server logs and analytics tools may automatically record information such as your IP address, browser type, the pages you view, the time and date of your visit, and the website that referred you to us. This information is used in aggregate form to understand how visitors use the site and to improve its performance. We do not use this information to identify individual visitors.

2. Cookies and Tracking Technologies

Our website may use cookies - small text files stored on your device - to support basic site functionality and to collect anonymous analytics data. We may also use third-party analytics services such as Google Analytics, which set their own cookies to measure traffic and usage patterns.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect certain features of the website, but it will not prevent you from contacting us or submitting a request.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and estimate requests
• Schedule on-site visits and project consultations
• Communicate with you about your project
• Send follow-up messages related to services you have requested
• Improve the content and functionality of our website
• Comply with legal obligations

We do not use your personal information for automated decision-making or profiling. We do not send unsolicited marketing emails to visitors who have not contacted us.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• With service providers who help us operate the website or run our business - for example, our contact form provider or analytics service - who are contractually required to protect your data
• If required by law, court order, or lawful government request
• To protect the rights, property, or safety of Downey Concrete, our customers, or others

Any third-party service providers we use are permitted to use your information only for the specific purpose of providing services to us, not for their own marketing purposes.

5. Data Retention

We retain contact information submitted through our website for as long as it is relevant to the business relationship - typically the duration of a project plus a reasonable period for follow-up and record-keeping. Anonymous analytics data may be retained longer in aggregated form. If you would like your information deleted, contact us at the email or phone number below and we will remove it from our records.

6. Data Security

We take reasonable steps to protect the information you share with us, including using secure connections (HTTPS) on our website. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. If you believe your information has been compromised, contact us immediately.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any future marketing communications

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete that information, and the right to opt out of sale (we do not sell personal information). To exercise any of these rights, contact us using the information below.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact us and we will delete it promptly.

9. Links to Other Websites

Our website may include links to external sites such as government agencies, industry associations, or local resources. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policy of any site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us About This Policy

If you have questions about this Privacy Policy or want to exercise your rights, you can reach us at: